1. Returns:
a. Eligibility: We accept returns for unused and undamaged products with all the TAGs & Labels in place, within 10 days from the date of product delivered.
b. Initiating a Return: To start a return, please contact our customer support team at pride_mart@vishaldigitalmarketing.com with your order details and reason for return. We will give you with a return authorization and instructions on how to proceed .
c. Return Shipping: Customers are responsible for return shipping costs. If the return is due to our error, we will cover the cost or provide the free return label. This process can take 3-5 working days. We also cover the cost if the product is defective, damaged.
2. Refunds:
a. Refund Process: We will send you an email once your return is received and inspected. This email will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. Refund Timeframe: If approved, your refund will be processed. A credit will automatically be applied to your original method of payment within 7-10 business days.
c. Non-Refundable Items: Certain items are non-refundable, including gift cards and clearance or sale items.
3. Exchange:
a. Product Exchange: We do not offer direct product exchanges. If you wish to exchange your item for a different product, you must initiate a return. Then, place a new order for the desired item.
4. Product Conditions:
a. Unused and Undamaged: Returned products must be unused, undamaged, and in their original packaging with all tags attached.
b. Inspection: We reserve the right to refuse returns that do not meet these conditions. Returns can also be refused if there is evidence of tampering, misuse, or damage.
5. Contact Us:
If you have any questions or concerns about our refunds and returns policy, please contact us at:
Our Email: pride_mart@vishaldigitalmarketing.com
Address: F20/37, 3rd floor Sector 15 Rohini, Delhi 110089.
Note: This refunds and returns policy applies only to purchases made directly through our website at https://vishaldigitalmarketing.com/. For purchases made through third-party retailers, please refer to their respective returns and refunds policies.